Refund & Cancellation Policy

1. Before placing a booking

Review the selected prasad or bell, quantity and total amount before continuing to payment. If you need help understanding a product or service, contact us before placing the order.

2. Pending, failed or duplicate payments

A booking is not considered paid until the payment status has been verified by our system. If money appears to have been debited but the booking remains pending, please do not immediately pay again. Contact us with your booking reference and payment transaction reference so we can check the status.

If a duplicate payment is confirmed for the same booking, we will initiate a refund for the duplicate amount through the available payment channel. A payment that failed or was not captured should be handled according to the payment provider and issuing bank's status and procedures.

3. Cancellation before preparation begins

To request cancellation, contact us as soon as possible and provide your booking reference. If payment has been verified but preparation or service arrangements have not started, we will review the request and, where cancellation is accepted, refund the eligible amount to the original payment method.

A cancellation request is not complete until we confirm its outcome. Please contact us promptly because arrangements may begin soon after payment verification.

4. After preparation or service arrangements begin

Prasad and related seva may involve preparation, procurement or arrangements that cannot reasonably be reversed. Once the prasad has been prepared specifically for the booking or the offering has been carried out, a change-of-mind cancellation or refund may not be available.

This does not limit any rights you may have under applicable law. If an order is incorrect, damaged before fulfilment, or the service has not been provided as confirmed, contact us so we can review the circumstances and determine an appropriate resolution.

5. If we cannot fulfil a paid booking

If we are unable to fulfil a paid booking and cannot agree with you on a reasonable alternative, we will arrange a refund of the amount paid for the unfulfilled service. Temple access, local conditions, weather or other circumstances may affect timing; we will make reasonable efforts to contact you if a material delay or inability to fulfil arises.

6. Refund method and timeline

Approved refunds will normally be initiated to the original payment method within 5–7 business days after approval. The time taken for the credit to appear in your account can depend on the payment provider, bank or card issuer and may take longer. We will provide available reference details when a refund is initiated.

If the refund has not appeared after the applicable processing period, contact us with your booking reference and refund reference, if provided.

7. How to request a cancellation or refund

Contact us using the phone or WhatsApp option on this website, or email divyanshusah9675@gmail.com. Include your booking ID, the phone number used for the booking, the reason for the request and the payment reference if relevant. Never send your UPI PIN, card PIN, password or OTP.

8. Contact details

Sah Prashad Bhandar
Near Golu Devta Temple, Ghorakhal, Nainital, Uttarakhand, India
Phone: +91 9675738746
Email: divyanshusah9675@gmail.com